If there’s been one universal takeaway from 2020 for the financial services industry, it might be that nothing accelerates the pace of change faster than a pandemic.
Though data shows that many credit unions are catching up when it comes to digital transformation, there are abundant examples of credit unions getting it right. Those that entered 2020 with a strong digital strategy and technology tools underfoot had a much easier time making the quick pivot to a socially distant environment.
Even with that firm advantage, the most effective digital responses still required agility, insights, and a human-centered approach to be successful. Read here on CUJournal how two credit unions effectively used the power of digital and data to respond in just the ways their members needed.